LABS & RADIOLOGY
Connect Diagnostic Services to the Patient’s Care Journey
DawaGate is designed to connect physician diagnostic requests with participating laboratories and radiology centers, helping requests, preparation instructions, results and follow-up move through one coordinated digital healthcare journey.
LABS & RADIOLOGY
Connect Diagnostic Services to the Patient’s Care Journey
DawaGate is designed to connect physician diagnostic requests with participating laboratories and radiology centers, helping requests, preparation instructions, results and follow-up move through one coordinated digital healthcare journey.
YOUR DIAGNOSTIC PROFILE
Present the Services Available at Each Center
Each participating laboratory or radiology center can maintain a location-specific profile. Participation is subject to DawaGate onboarding and applicable licensing and verification requirements.
Diagnostic Organization
Central participation information and an organized list of locations.
- Organization name
- Central contacts
- Participation information
- Location list
Individual Location
Capabilities can differ across branches and centers.
- Address and contact details
- Working hours
- Service catalog
- Booking availability
- Preparation requirements
- Expected turnaround
- Home collection where applicable
- Accessibility information where applicable
YOUR SERVICES
Define Exactly What Each Branch Provides
Every service should ultimately have a structured record for its location, availability, appointment requirements, preparation instructions, duration and expected result or report turnaround.
Laboratory Services
Examples depend on each participating location.
- Blood tests
- Chemistry
- Hematology
- Microbiology
- Pathology
- Hormone testing
- Other available investigations
Radiology Services
Not every location offers every imaging service.
- X-ray
- Ultrasound
- CT
- MRI
- Mammography
- Other supported diagnostic imaging
PREPARE THE PATIENT
Give Patients the Right Instructions Before Every Test
Diagnostic providers should define preparation requirements for each service so DawaGate can present them before the appointment or visit. Preparation requirements vary by service and clinical protocol.
Laboratory Preparation
Provider-defined instructions may include fasting when required, food or drink guidance, sample timing, medication-related instructions where professionally appropriate, and special sample preparation.
Imaging Preparation
MRI and other imaging preparation may depend on the body region, contrast use, sedation, implants or metal screening, pregnancy-related screening and other provider protocols.
Fasting lipid or cholesterol testing requirements should be shown exactly as defined by the provider and ordering clinician where applicable. DawaGate does not invent medical preparation instructions.
CONNECTED DIAGNOSTIC REQUESTS
Receive Physician Requests Directly Through the Workflow
After a physician determines that investigation is required, DawaGate can electronically route an appropriate diagnostic request to a participating provider where integration is enabled.
- Patient or request reference
- Requested test or imaging study
- Information appropriate to the service
- Physician or request reference
- Urgency or status where supported
SYSTEM INTEGRATION
Connect With Existing Diagnostic Operations
Where system integration is enabled, DawaGate is designed to transmit diagnostic requests electronically to the participating provider’s operational system and receive the resulting report or result through the connected workflow.
Laboratory Integration
Potential connection with a Laboratory Information System (LIS).
- Diagnostic request
- Status
- Structured result where supported
- Laboratory report
Radiology Integration
Potential connection with RIS and PACS or imaging systems where appropriate.
- Imaging request
- Status
- Radiology report
- Image-access reference where technically supported
Integrated systems seamlessly receive diagnostic orders and send back results through DawaGate’s workflow.
THE RIGHT PROVIDER FOR THE REQUEST
Match the Diagnostic Need With an Appropriate Location
Future selection may consider service capability and operational suitability rather than relying on a single score.
Clinical Service Fit
Requested service, branch capability, equipment and preparation requirements.
Patient Access
Geography, home collection where applicable, appointment availability and patient preference.
Operational Fit
Opening hours, availability, expected turnaround and provider performance.
APPOINTMENT COORDINATION
Help Patients Find an Available Time and Location
Some services allow walk-in visits, while others require an appointment, a specific time or preparation before arrival. A future provider system may configure available days, times, capacity, appointment duration and temporary unavailability.
PROVIDER PAYMENT
Diagnostic Payments Stay With the Provider’s Payment System
Payment for laboratory or radiology services will be processed through the participating provider’s own payment system or payment process, rather than through DawaGate’s consultation-payment workflow.
Diagnostic service payments are handled directly by the participating facility, separate from DawaGate’s consultation checkout.
PATIENT PREPARATION
Make Preparation Clear Before the Patient Arrives
Instructions must originate from provider protocol, the ordering clinician where applicable, or approved platform content.
- Fasting when required
- Hydration guidance
- Arrival time
- Documents to bring
- Medication considerations
- Relevant clothing or metal restrictions
- Specimen requirements
DIAGNOSTIC SERVICE
Perform the Requested Investigation Through the Provider’s Clinical Workflow
The diagnostic provider remains responsible for patient identification, testing or imaging procedures, laboratory processing, professional reporting, internal quality processes, result validity and applicable provider obligations. DawaGate does not perform the test.
Laboratory Workflow
Specimen collection, testing, processing and professional result reporting remain with the laboratory.
Radiology Workflow
Imaging acquisition and professional report generation remain with the radiology provider.
CLOSE THE DIAGNOSTIC LOOP
Return Results to the Patient’s Connected Health Record
Where integration is enabled, completed reports and supported diagnostic information can be returned electronically to DawaGate.
Laboratory
Structured result where supported and the laboratory report.
Radiology
Radiology report and imaging-access reference where technically supported. Full imaging datasets may remain in the provider’s imaging system.
ONE CONTINUING HEALTH RECORD
Keep Diagnostic Results With the Patient’s Healthcare History
Appropriate results and reports received through the connected workflow can become available under the patient’s DawaGate profile to support longitudinal history, later consultation, follow-up, comparison with previous available records and continuity of care.
RESULTS AVAILABLE
Notify the Right People When Results Are Ready
When a result or report is returned successfully, DawaGate can notify the patient and ordering physician through supported notification methods.
Patient Notification
A result or report is available in the patient account.
Doctor Notification
The requested result or report is available for professional review.
CONTINUED CLINICAL CARE
Results Return to the Physician’s Care Pathway
The ordering physician may review the available result or report and determine the appropriate next clinical step. DawaGate does not automatically interpret results or make clinical decisions.
- No further action
- Follow-up consultation
- Additional investigation
- Treatment decision
- Prescription or update
- Referral
- In-person evaluation
CONNECTED COMMUNICATION
Clarify Requests When Necessary
A provider may contact the patient for operational coordination or the physician where professional clarification of the diagnostic request is required.
Contact Patient
Operational matters only.
- Preparation
- Appointment & Arrival time
- Specimen instructions
- Location
Contact Physician
Professional clarification of the diagnostic request where genuinely required.
- Request clarification
- Return changes requiring authorization to the physician
CLEAR EXPECTATIONS
Help Patients and Doctors Understand When Results May Be Available
Providers may define estimated or expected turnaround for individual services. Actual timing may depend on service complexity, provider workflow, sample quality, professional review and operational factors.
Expected Turnaround
Examples may be same day or an expected number of hours or days; exact timing is not guaranteed.
Service-specific Information
Define laboratory result and radiology report expectations for the relevant service and location.
SERVICE FEEDBACK
Use Feedback to Strengthen the Diagnostic Network
Verified completed-service feedback may contribute to provider performance information and future network-routing decisions.
Patient Feedback
Feedback about the service experience.
- Booking experience
- Preparation clarity
- Waiting time
- Communication
- Result availability experience
Physician Feedback
Feedback about professional workflow and service coordination.
- Request handling
- Report availability
- Report usefulness or clarity
- Turnaround
- Professional communication
SMARTER DIAGNOSTIC ROUTING
The Right Diagnostic Provider for Each Request
Future routing may consider the requested study, branch capability, patient location, availability, preparation requirements, expected turnaround, service performance, patient and physician feedback, and other operational suitability criteria. Feedback is one factor, not the only factor.
Service Match
Requested test or study and branch capability.
Access
Location and appointment availability.
Operational Suitability
Availability, preparation and expected turnaround.
Service Performance
Completed-service experience and professional feedback.
PROVIDER DASHBOARD
A Clear View of Diagnostic Activity
This multi-location dashboard is conceptual and non-functional.
THE CONNECTED DIAGNOSTIC JOURNEY
From Provider Setup to Clinical Follow-up
A complete pathway connects the provider’s operational service with the patient and ordering physician.
PROFESSIONAL DIAGNOSTIC CARE
DawaGate Coordinates the Workflow. Diagnostic Providers Deliver the Service.
Physicians remain responsible for clinical interpretation and treatment decisions within their role.
DawaGate Coordinates
The connected information pathway.
- Diagnostic request routing
- Provider connection
- Preparation-information presentation
- Results return
- Patient record update
- Notifications
- Follow-up pathway
Diagnostic Providers Remain Responsible For:
Professional diagnostic service delivery.
- Laboratory or radiology procedures
- Report generation
- Result validity
- Professional reporting within scope
- Internal quality controls
- Applicable professional obligations
Connect Your Diagnostic Services to the DawaGate Care Network
Bring physician requests, preparation instructions, results and follow-up into one coordinated digital healthcare journey.